What was the earliest form of conflict you remember having? An argument with your friends? Or a disagreement with family for something you did? In a constructive sense, conflict is not bad. It allows everyone to embrace different views and approaches to the same goal or mission. This type increases productivity.
In the case of a remote team, communication is hampered, conference calls are plenty, and everyone faces their own Work-From-Home Issues. The lack of face-to-face also means it becomes more difficult to build trust with your team. With multiple barriers, the potential for conflict is high, and can have a negative impact on a team’s productivity and morale.
A Harvard Business Review study of over 1100 employees found that remote workers felt severely alienated, and that this was primarily driven by the perceptions of feeling that their priorities were not valued, and that they were not being informed about changes.
Resentment in this manner can be severely corrosive to a business and the way it works.
It’s therefore logical to understand how to detect and manage conflict.
And the good news is, it’s easy! All it takes is four steps, which you can remember with the acronym MEET.
Communication has always been one of the key tools in a manager’s kit. The Harvard study previously mentioned found almost half the respondents asserting that the most effective managers checked in frequently with their remote employees. “So how often?”, you might ask at this point.
This can be every day, or even once or twice a week. Bottom line: make sure that the check-in is consistent and involves scheduled one-to-one and team meetings. Making sure that everyone is heard in this manner will lessen the potential for conflict thus. But good skills require good tools to apply them. It is at this point that MultiCall proves to be such a tool.
A calling app that allows one-to-one group collaboration, MultiCall sports an assortment of features such as Call Scheduling, which can be used to regulate the meetings’ date, time, and duration on a repetitive basis. The app also has Call Monitoring, which will allow the user to clearly see who is in the call, and ensure that everyone involved has spoken up and participated.
Changes in a team member’s behavior is a key metric toward possibility of conflict. This means not only seeing changes of tone in messages or emails, but in calls as well. Appearing hesitant to discuss issues with a certain person, or not engaging with said individual is enough to be a red flag for conflict.
So be on the lookout for if an individual suddenly changes their style of talking. If they are usually enthusiastic but then become brief, submissive, or curt in their replies, they may be under some duress, or are not speaking up in a matter that can quickly escalate into a conflict.
It also could mean that they have a different view or misunderstanding on the matter that they do not wish to bring up due to differing with the whole group. Resolving the issue necessitates stepping in as soon as such behaviors occur and taking on a proactive attitude by asking relevant questions to let them voice their concerns. MultiCall helps you here by allowing you to speak one-to-one with individuals prior to adding others to the call.
In business, opportunities rarely announce themselves twice. A single incoming call could represent a new client inquiry, a partnership proposal, a high value contract, or an urgent operational update. When that call goes unanswered, the cost is not just a missed conversation. It could mean losing revenue worth crores.
Enterprise success depends heavily on how well teams communicate. Strategy, execution, and client relationships all rely on clear and timely interaction. Despite having access to modern tools, many organizations continue to make communication mistakes that slow growth and reduce efficiency.
Messaging platforms such as WhatsApp have become common tools for workplace communication. Teams use them for updates, reminders, and quick coordination. While convenient, these platforms often fall short in critical situations where clarity and urgency matter most.
A missed call may seem minor at the moment. However, in enterprise communication, every unanswered call can carry hidden consequences.
Reliable communication is critical for businesses that operate across teams, customers, and partners. While internet-based tools are popular, they are not always dependable, especially in areas with unstable connectivity. This is why PSTN-based calling continues to play a major role in business communication. MultiCall’s PSTN-based audio calling services provide a stable and trusted foundation that businesses can depend on every day.
Chat platforms have made workplace communication faster and more convenient. Teams share updates, send files, and clarify quick points within seconds. However, when it comes to important business decisions, relying only on text conversations can create serious risks.
